Search

Shipping & returns

Thank you for visiting and shopping at Ferndale Textbooks. The following are the terms and conditions that constitute our Shipping Policy.

Pricing

  • All prices on this website are in South African Rand (ZAR) and are inclusive of a 15% VAT rate.
  • Ferndale Textbooks holds the right to modify these prices at any given time without prior notice.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard courier costs apply for Johannesburg and surrounding areas. Extra large parcels or outlying areas will be quoted accordingly.

* We do not offer the service of purchasing books online and then collecting the order directly from the shop as the books are packed and dispatched from our depot.

*Delivery delays can occasionally occur.

*For locations outside of Johannesburg, contact Ferndale Textbooks for a quotation

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Ferndale Textbooks is not liable for any damaged or lost products during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside South Africa

Returns Policy

The provision of any educational textbook/resource is subject to availability from Ferndale Textbook’s suppliers.  In the case of unavailability, Ferndale Textbooks will refund the client in full within 30 days. Should you wish to cancel an order for reasons other than delayed availability, kindly submit a request for cancellation to ferndaletextbooks@gmail.com. Cancellation of orders made by the client will be considered at the discretion of Ferndale Textbooks. Should the cancellation request of an order be approved, Ferndale Textbooks will charge a 10% administration fee of the total order value at a cost of the client. The refunding of incorrectly supplied or damaged item(s) will be considered at the discretion of Ferndale Textbooks only if the client notifies Ferndale Textbooks within 10 working days of receiving the order and if the item(s) is/are returned in pristine condition.

Regrettably special orders for books that are not regularly carried or kept in stock in our store are not subject to refund should the order be cancelled by the customer for any given reason.

eBooks

Please take care when ordering eBooks as they are available in various formats. Please ensure you purchase the correct format for the correct device as these purchases are non-transferable and non-refundable. Ferndale Textbooks will not be held liable should the incorrect format be purchased.

For more information on the purchasing of eBooks, kindly navigate to our FAQs or eBook information page.

***NB*** à EBOOKS CAN BE ONLY VIEWED ON THE SNAPPLIFY APPLICATION AND THEY CANNOT BE PRINTED OR SHARED WITH OTHER ACCOUNTS.

Payment Options Accepted

Payment may be made via Visa, Master Card, by bank transfer into Ferndale Textbook’s bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Ferndale Textbooks by SiD payment who are the approved payment gateway for Standard Bank.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Filters
Sort
display